Shipping policy - Worldwide Delivery

Due to the current world environment and COVID-19, international delivery may take longer than indicated below.

Jars represented on site are for marketing purpose only. So we are obliged by law to put the honey in a plastic jar and write “Himalayan honey” when we ship it to other countries. DHL delivery is around 5 working days, in each parcel not more than 150 g of honey, because honey is being shipped directly from Nepal (that is a law in Nepal). You will have a tracking number as well. UPS delivery is around 12 working days, not more than 1 kg. From Nepal, parcels are shipped with UPS courier to the USA or Europe and from there, our courier is going to ship them to you and send to us your tracking number.

 

Please check your honey when you receive it from a courier.

If you opened the honey at home and did not check it in the presence of a mail officer, then, in this case, we do not provide a refund! If the honey has flowed during the transportation and you are not okay with that, please give it back to a courier, so he will ship it back to us and we will make a refund. So checking while the presence of a courier is the only mandatory condition for a refund.

A jar is a plastic because shipping glass jars from Nepal is restricted. The same thing is with the “Himalayan honey” title – it is required to write like this on a jar to avoid suspicions about the nature of honey itself because we don`t want you to have problems like confiscation for expertise on customhouse. 

We deliver to: USA, Abu Dhabi, Arabia Saudí, Austria, Belgium, Bulgaria, Belgium, Croatia, Cyprus, Denmark, Dubai, England, Estonia, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Italy, Japan, Kuwait, Macao, Malaysia, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Qatar, Romania, Saudi Arabia, Seoul, Singapore, Slovakia, South Korea, Spain, Sweden, Switzerland, Thailand, Tokyo, UAE, UK

We can't ship pots of honey above 150g to Rest of World (except the USA and Europe). Any order of 200g or 300g will be treated as two different orders and shipped in two separate parcels (2 tracking numbers).

For orders more than 300g or if your country is not in the list, please contact us for a special request. Please note that some delivery options are not available to some destinations.

All days are intended to be business days.

All prices quoted are in USD.

We usually ship within three business days. If we are unable to dispatch your order within three business days, we will contact you and advise you of the expected dispatch date. 

 

Please note / International Shipping at Buyers Risk

We use tracked DHL/UPS international shipping. We will send you the tracking number as soon as the courier takes over your parcel. 

It is the customers responsibility to ensure the correct delivery address details have been entered at the time of ordering. We will not be liable for any costs associated with resending an order due to the delivery address details being incorrect or will not issue refunds or ship replacements under these circumstances. You confirm that you understand and agree with these terms by validating your shopping cart.

 

When will I receive my order? 

Shipping times will vary according to your country but are typically within 7-12 working days from the day of placing your order.  However, as we don't control all parts of the delivery chain, we can't always guarantee that your item will always reach its destination within the delivery target, but we will always try to do our best. 

 

Customs - Import Regulations

Customs and import regulations vary widely between countries. Unfortunately, it's not possible for us to be aware of all of the regulations specific to any given country. Where we are aware of any particular import restrictions, we endeavour to make note of this on the product detail page.

We accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Likewise any import duty or tax payable on your order is your responsibility and is beyond our control. If an order is returned to us by your countries import authorities in resalable condition, we'll refund you the value of the order less any postage costs incurred to us. We can't provide a refund until we've received the products back.  

We've been sending goods all over the world for many years and have had very few problems. We recommend you contact your local Customs Office for further information on import regulations in your country if you have any concerns. All our Honey is sent in a sealed plastic jar labelled “Himalayan Honey”.

 

Return - Refund Policy

Can I return a damaged item on arrival? 

We take great care when packaging our products so they arrive to you in top condition. If you do however receive your item damaged or faulty we will endeavour to resolve this as quickly as we can.

If the honey has flowed during the transportation and you want to return your order, you need to open and check the parcel in presence of the courier (mandatory), send us a description / photos of the product fault and give the parcel back to the courier. We'll need to receive the jar back to us unopened and unused, in the original packaging. As per your convenience, we will be happy to offer a store credit, exchange or refund on this item you've purchased from us.

Below we attached some photos of packaging and jars which you will receive with love from Nepal. And one more important thing to inform you: The Mad honey is a natural product! This type of honey contains Grayanotoxin (poison) which is cause hallucinogenic effect, makes you drunk or deeply relaxes you;)

 

 

 

 

 

 

 

 

 

Lost & Missing Deliveries 

In spite of all our efforts, there can sometimes be unforeseen delays in delivery. If you believe the delivery is severely overdue, please send us an e-mail at themadhoney@gmail.com and we will take appropriate action. (Please include the Order Number). 

Please don't open a refund claim case until we've had a chance to chat with you!   

For any questions, please call / whatsapp us on +9779828999736 or email themadhoney@gmail.com

 

Import Authority Returns

If an order is returned to us by your country's import authorities in resalable condition, we'll refund you the value of the order less any postage costs incurred to us. We can't provide a refund until we've received the products back.

 

How to Return

Please ensure you include your name, address, contact number and order number with your return and post to:

THE MAD HONEY, DIRECT WAY EXPORTERS THAMEL, KATHMANDU. NEPAL