COVID-19 NOTICE. Our Honey is exclusively shipped from Kathmandu, Nepal. We continuously work hard to maintain our service offer and delivery times for you, but due to the current extended lockdown in Nepal, we expect some delays in our delivery process and cannot guarantee any specific delivery dates at the moment. We kindly ask you to be patient if your Honey does not arrive at the specified time and to contact us to check about your order status or the next scheduled shipping dates.
PACKAGING, SHIPPING & REFUND POLICY
PACKAGING & LABELLING
Our Mad Honey is exclusively packed and shipped in a sealed plastic jar labelled “Himalayan Honey” (please check the photos below). Due to shipping restrictions, we cannot ship glass jars.
All orders are currently shipped via DHL. We will send you the tracking number as soon as the courier takes over your parcel.
We usually dispatch within two business and DHL is now making a shipment every 10 to 12 days approximately but this is out of our control, and we cannot commit to any specific shipping date.
International shipping costs are determined by the total weight of your order, and the continent you are shipping to. To calculate the cost of shipping, please complete the checkout process which includes entering the shipping destination. You will be able to review your shipping costs prior to making payment.
If your country is not in the list, please contact us for a special request. Please note that some delivery options are not available to some destinations.
We cannot ship jars above 150g. Any order of 200g, 250g or 300g will be treated as two different orders and shipped in two separate parcels (2 tracking numbers).
All prices quoted are in USD.
Your delivery address will be automatically the address linked to your PayPal account. In case your shipping details are different, for security reasons, we kindly ask you to provide us a copy of the ID in the name of the PayPal account.
It is the customers responsibility to ensure the correct delivery address details have been entered at the time of ordering. We will not be liable for any costs associated with resending an order due to the delivery address details being incorrect or will not issue refunds or ship replacements under these circumstances. You confirm that you understand and agree with these terms by validating your shopping cart / send request.
Shipping times will vary according to your country but are typically within 7-12 working days from the day of shipping your order. However, as we don't control all parts of the delivery chain, we can't always guarantee that your item will always reach its destination within the delivery target, but we will always try to do our best.
CUSTOMS - IMPORT REGULATIONS
Customs and import regulations vary widely between countries. Unfortunately, it's not possible for us to be aware of all of the regulations specific to any given country. Where we are aware of any particular import restrictions, we endeavour to make note of this on the product detail page.
We accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Likewise any import duty or tax payable on your order is your responsibility and is beyond our control. If an order is returned to us by your countries import authorities in resalable condition, we'll refund you the value of the order less any postage costs incurred to us. We can't provide a refund until we've received the products back. We recommend you contact your local Customs Office for further information on import regulations in your country if you have any concerns.
RETURN - REFUND POLICY
We take great care when packaging our products so they arrive to you in top condition. If you do however receive your item damaged or faulty we will endeavour to resolve this as quickly as we can.
If the honey has leaked during the transportation and you want to return your order, you need to open and check the parcel in presence of the courier (mandatory), send us a description / photos of the product fault and give the parcel back to the courier. We'll need to receive the jar back to us unopened and unused, in the original packaging. As per your convenience, we will be happy to offer a store credit, exchange or refund on this item you've purchased from us.
Please note that we do not offer a money-back guarantee. If you have consume your Honey (partially or fully) and want to be refunded, your request is not eligible. Thank you for your understanding.
LOST & MISSING DELIVERIES
Despite all our efforts, there can sometimes be unforeseen delays in delivery. If you believe the delivery is severely overdue, please send us an email at email@example.com and we will take appropriate action. (Please include the Order Number).
Please don't open a refund claim case until we've had a chance to chat with you!
IMPORT AUTHORITY RETURNS
If an order is returned to us by your country's import authorities in resalable condition, we'll refund you the value of the order less any postage costs incurred to us. We can't provide a refund until we've received the products back.
HOW TO RETURN
Please ensure you include your name, address, contact number and order number with your returned honey and post to:
THE MAD HONEY, DIRECT WAY EXPORTERS THAMEL, KATHMANDU. NEPAL
ORDER CONFIRMATION AND SHIPPING NOTIFICATION EMAILS
We send you emails to confirm your order and to notify you when your order has been shipped.
Order Request Confirmation Email
Shortly after you send us your order request (at the check-out page), you will receive an email with the payment links and details.
Payment Confirmation Email
Within 48 hours (maximum) after you place your payment (PayPal), you will receive an email to confirm that your payment has been received and your order will be dispatched.
Shipping Notification with tracking information
Once DHL ships your order, we will send you a shipping notification email letting you know that your order is on its way, along with the tracking number.
Important: If your order is late please contact us, we will assist with your inquiry quickly to sort out your order status.
Disclaimer: The information in this website is intended for your general information. Actual product packaging and materials may contain more and/or different information than that shown on our website. Himalayan Honey (Mad Honey) contains grayanotoxin. Our products are intended for education and research purposes only and are not intended for human use and/or consumption. There is no guarantee regarding the effects or benefits as each person reacts differently to the product. We recommend that you do not solely rely on the information presented and that you always document yourself about warnings, and directions before using or consuming any product. Content on this website is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. The Mad Honey (themadhoney.com) and its representatives assume no liability for inaccuracies or misstatements about the products description. Always use only as suggested. If you are pregnant, nursing, taking medication or have a medical condition, please consult your physician before supplementing. Buyers must be over 18 years old to purchase any product from this website. By proceeding to the checkout you agree that you have read and understand our terms & conditions. Any use of the information and product are entirely at your own risk. Themadhoney.com, its legal representative, suppliers, agents, employees and distributors cannot be held accountable for any misuse of the products offered. If you die, go mad, get locked up or hospitalized, please don't blame us! Feel free to contact us for any additional information.